How to fix Disney Plus error code 83?

Emma's user avatar
June 9, 2023

On Disney Plus, one of the most common error codes is “Error Code 83.” This one signals that Disney Plus thinks you’re using an “incompatible” device — in other words, it thinks you’re trying to watch on a device that can’t actually run the app. If you’re running into this problem, you’re in luck: here’s what causes the error, and how to fix it.

What Causes Disney Plus Error Code 83?

Error code 83 on Disney+ typically indicates an issue related to content playback. The problem you are experiencing is commonly attributed to compatibility issues or connection errors. There are several potential causes, including but not limited to:

  1. Utilizing an unsupported device or method to access Disney+. For instance, playing a video through your device’s web browser instead of using the dedicated Disney+ app.
  2. Unstable or sluggish internet connection, which can hinder the proper streaming of content.

It’s important to consider these factors when troubleshooting the issue you’re facing. By addressing device compatibility, using the recommended access method, and ensuring a stable internet connection, you can potentially resolve the problem and enjoy uninterrupted streaming on Disney+.

Related errors

How to Fix Disney Plus Error Code 83?

There are a few steps you can take to try and resolve this error:

1. Check device compatibility

Since Error Code 83 often points to a problem with compatibility between your device and Disney Plus, the first thing to do when you get the error is to check the Disney Plus supported devices list ( If your device isn’t listed there, that’s your problem and you’ll need to use a different device.

2. Check internet connection and speed

Your Internet connection can be causing Disney Plus Error Code 83, possibly because of instability. Like most streaming apps, you need a strong internet connection to watch Disney Plus smoothly. For the best possible experience watching all your favorites on Disney+, Disney Plus recommends the following speeds:

  • 5.0 Mbps for High Definition content
  • 25.0 Mbps for 4K UHD content

You can test your connection speed by the following method. Then compare the result to recommendations.

  1. Open your web browser
  2. Go to “”
  3. Select Start Test

3. Restart the Disney+ app or website

Close the app or tab where you are accessing Disney+ and reopen it. This simple action can help refresh the connection and resolve minor glitches.

4. Restart your device

Restarting your streaming device will eliminate any corrupted files or bugs that may be causing this Error Code to pop up. So, shut down your streaming device and wait for a few minutes, and then turn your streaming device on, and launch Disney Plus.

5. Clear cache and data

This action can help resolve any temporary data or configuration conflicts.

On computer browser

Regularly clearing your browser cache when watching Disney+ on a computer browser can enhance stability and performance. By clearing the cache, you can remove temporary files and data that might accumulate over time, optimizing the browsing experience. This action promotes smoother playback and reduces the likelihood of encountering issues while streaming content on Disney+.

On Safari for Mac

  1. In the Safari app on your Mac, choose Safari > Settings(or Preferences), then click Privacy.
  2. Click Manage Website Data.
  3. Select, then click Remove or Remove All.

On Android phone and tablet

  1. From the home screen, go to Settings 
  2. Tap Apps > Disney+ > Storage
  3. Tap both Clear Cache and Clear Data

On Android TV

  1. Go to Settings > Applications > Disney+ 
  2. Select both Clear Cache and Clear Data

For more devices, check this page.

6. Update your Disney+ app

Error code 83 can also be a common reason for your Disney Plus app not working. When it comes to the app, the possible reason could be an outdated one. Updating your app is the best solution for this enigma. It will help refresh the content and upgrade many features enabling errorless streaming. On your device, go to Apps > Settings > Updates. Now look for the Disney Plus app and click on the update option.For Android and iOS, go to the Play store or App store and update from there.

7. Disable VPN or proxy

If you are using a VPN or proxy service, disable it temporarily. Some VPNs and proxies can interfere with the streaming process and cause playback errors.

8. Update device firmware

You may download the Disney+ App on a device that has an older operating system. Unfortunately, the older operating system of your device can be incompatible with Disney Plus. All you need to do is check for a software update for your device. Follow the steps to update the device firmware.

9. Pazu Disney Plus Video Downloader — The Best Way to Watch Disney Plus Without Error Code 83

Some simple hacks and fixes usually solve the problem. If you’re still having trouble, then you need to contact Disney Plus support directly for further assistance. If you wish to rid of any such error forever, we suggest you use Pazu Disney Plus Video Downloader, then you can download Disney Plus videos and watch them without any error code.

Pazu Disney Plus Video Downloader is a full-featured video downloading tool that supports downloading and saving movies and TV shows from Disney Plus Video. In addition to downloading MP4 or MKV videos, it offers multiple output options for selecting video quality, audio tracks, subtitles, and more. With it, you can easily download Disney Plus videos with multiple languages of audio and subtitles kept. Besides, it allows you to save subtitles as internal, external, or hardcode subtitles according to the device’s requirements. Once the downloads are completed, you can watch the downloaded videos offline on any media player or transfer them to your mobile devices without limitations. Read on and learn how to use Pazu Disney Plus Video Downloader to download videos from Disney Plus Video.

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Step 2. Search Spider-Man movies

Type Spider-Man in the search field and click the search icon.

Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.

Step 3. Customize the output settings

Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese

Step 4. Start downloading Spider-Man movies to MP4

Click Download button on the right side. The downloading begins.