How to Fix Disney Plus Error Code 42?

March 10, 2023

If you see the following error message when trying to log into Disney+, please select one of the options below for more information.

Error Code 42: We’re sorry, we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again.

Disney Plus Error Code 42 typically indicates a problem with your device’s network connection. Here are some steps you can try to fix the issue:

  1. Check your internet connection: Make sure your device is connected to a stable and reliable internet connection. You can try resetting your router or modem if your connection is unstable.
  2. Relaunch the Disney+ app or refresh the site to see if that resolves the problem.
  3. Restart your device: Try restarting your device and relaunching the Disney Plus app to see if the error code has cleared.
  4. Reinstall your Disney Plus app. Delete the Disney Plus app from the streaming device that’s giving you trouble, then reinstall it. Once it has finished installing, attempt to log in and stream.
  5. Clear the app cache and data: If you’re using an Android device, you can try clearing the Disney Plus app’s cache and data by going to Settings > Apps > Disney Plus > Storage > Clear Cache / Clear Data. If you’re using an iOS device, you can try deleting and reinstalling the app.
  6. Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can help resolve various issues, including slow performance, login issues, and website errors.
  7. Update the app: Make sure you’re using the latest version of the Disney Plus app. Check the app store on your device for any available updates and install them if necessary.
  8. Disable VPN or proxy: If you’re using a VPN or proxy, try disabling it and connecting to the internet directly to see if that resolves the error code. If you use VPN to access Disney+, change a location.
  9. Contact Disney Plus support: If none of the above steps resolve the issue, contact Disney Plus support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

How to download Disney Plus videos to MP4  to avoid such Error Codes on ?

To avoid any errors on Disney Plus, the best way is to download Disney Plus movies to MP4 with the poweful Pazu Disney+ Video Downloader or Pazu Netflix Video Downloader.

Pazu Disney+ Video Downloader is able to download unlimited movies and TV shows from Disney+ on Windows and Mac without the need of Disney+ application. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages.Pazu Disney+ Video Downloader has an intelligent search engine, and an advanced download core to help you download high quality Disney+ videos on Mac and Windows.

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Step 2. Search Spider-Man movies

Type Spider-Man in the search field and click the search icon.

Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.

Step 3. Customize the output settings

Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese

Step 4. Start downloading Spider-Man movies to MP4

Click Download button on the right side. The downloading begins.


It’s easy to download Disney+ movies and TV shows on phone and tablet, however, you can only play the video on that device where it is downloaded. Luckily, with Pazu Disney+ Video Downloader, you can easily have a collection of downloaded Disney Plus videos to play on any device. This professional tool is adept at downloading movies and TV shows from Disney Plus in MP4 or MKV format, which makes the downloaded videos compatible with multiple devices and lets you play Disney Plus videos anywhere and anytime.