If you see the following error message when trying to log into Disney+, please select one of the options below for more information.
“Error Code 42: We’re sorry, we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again.”
Related errors
Disney Plus Error Code 42 typically indicates a problem with your device’s network connection. Here are some steps you can try to fix the issue:
Make sure your device is connected to a stable and reliable internet connection. You can try resetting your router or modem if your connection is unstable.
On phone or tablet
On computer
If you indeed connected to internet, follow below steps to test your internet connection.
Test your internet connection to make sure you have a minimum download speed of 5 Mbps. To do this, open a browser and google ‘Internet speed test.’ If your download speed doesn’t meet the minimum, contact your internet provider to troubleshoot your connection speed.
On phone or tablet, force quit Disney+ app and open it again. On computer, close disneyplus.com and open it later in a Private or Incognito window. Or try a different browser.
Try restarting your device and relaunching the Disney Plus app to see if the error code has cleared.
On phone or tablet
On computer
Delete the Disney Plus app from the streaming device that’s giving you trouble, then reinstall it. Once it has finished installing, attempt to log in and stream.
If you’re using an Android device, you can try clearing the Disney Plus app’s cache and data by going to Settings > Apps > Disney Plus > Storage > Clear Cache / Clear Data. If you’re using an iOS device, you can try deleting and reinstalling the app.
Clearing your browser’s cache and cookies can help resolve various issues, including slow performance, login issues, and website errors.
Make sure you’re using the latest version of the Disney Plus app. Check the app store on your device for any available updates and install them if necessary.
If you’re using a VPN or proxy, try disabling it and connecting to the internet directly to see if that resolves the error code. If you use VPN to access Disney+, change a location.
If none of the above steps resolve the issue, contact Disney Plus support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.
To avoid any errors on Disney Plus, the best way is to download Disney Plus movies to MP4 with the poweful Pazu Disney+ Video Downloader. After that you can watch the movies and TV shows offline anywhere without Disney+ app or disneyplus.com.
Pazu Disney+ Video Downloader is able to download unlimited movies and TV shows from Disney+ on Windows and Mac without the need of Disney+ application. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages.Pazu Disney+ Video Downloader has an intelligent search engine, and an advanced download core to help you download high quality Disney+ videos on Mac and Windows.
Download Disney+ movies & TV shows to MP4 with HD quality.
The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.
Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.
Type Spider-Man in the search field and click the search icon.
Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.
Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.
Click Download button on the right side. The downloading begins.
